Frequently Asked Questions


Find the answers to all your pressing questions below! Need more information? Drop us a line HERE.

How do I book my stay?

You can book your stay directly through our website. By entering your arrival and departure dates, as well as number of guests, our system will be able to show you what is available. You can also reach out to us through the Contact Form for more information.

Where are Lofty Living accommodations located?

Lofty Living accommodations are located in the heart of downtown Kingston, in the Skeleton Park neighbourhood. Our flats are steps from food, entertainment and the best that our Limestone City has to offer.

What is Lofty Living?

Lofty Living is a local company that strives to create thoughtfully designed and beautifully restored accommodations to suite your personal style. Our lofts and flats boast historic features and offer authentic Kingston charm.

What can I expect during my stay with Lofty Living?

As our guest, you will enjoy premier amenities, such as robes and slippers, complimentary breakfast treats, a central location in the desirable Kingston core, and so much more.

Can I check in early or check out late?

Check-in is at 3PM and check-out is at 11AM. If you require an early check-in or a late check-out, please communicate these details with your booking agent. Due to quick turnover, not all requests will be approved.

Where do I check-in?

There will be no employees onsite for your check-in/out. Our properties are accessed through lock box/key code. All details for your stay will be communicated by email one day before arrival.

What is the nightly rate?

Our flats and lofts are all unique in their design, layout and size. The nightly price is determined based on these criteria. Prices may fluctuate during holidays, special events and high season. By entering your travel dates, you will be able to see pricing and availability.

What is the cancellation policy?

Guests have up until 14 days from your check in date to cancel and receive 50% of the total back. If you cancel with less than 14 days until check in, your reservation is non-refundable.

Does my room receive a daily cleaning?

Upon arrival, your accommodations will be sparkling clean, but the loft/flat will not be cleaned during your stay. A mid-stay clean can be arranged for an additional charge.

What are quiet hours?

Out of respect for our other guests, quiet hours are between 10PM-8AM.

Where do I park?

One onsite parking space is allocated to each loft/flat. 

Do you have any recommendations for things do to in Kingston?

We love where we live and are more than happy to provide recommendations! To get you started, we have placed a personalized guide to Kingston’s dining and entertainment scenes, seasonal activities and sightseeing in each Lofty accommodation.

Can I bring my pet?

Out of respect for guests with allergies, pets are not permitted. If you have a service animal, please send documentation upon booking your stay.

Am I allowed to host a gathering, party or event during my stay?

No gatherings, parties or events of any kind are allowed in Lofty Living lofts/flats.

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